Customer Support
CSI eSupport database provides our customers who have an active support contract the
following Services and facilities.

  • Support call Logging
  • Support call Tracking
  • onespace.net Enhanced online support collaboration.
  • Annual Support contract Start and Expiry Date.
  • An Itemised List of all Supported Software.
  • An Itemised List of all Supported Hardware.
  • Administration over Customer Contacts.

    • Online Services
    Login to Support DB

    Login to onespace.net

    Run Netviewer

    Login to FTP Site

    FTP Password Req

    Resources

    Locate a Reseller

    CSI Customer Support Agreement

    Statistics
    Year 2006 Number of support calls closed within the first 24 Hours 55%
    Year 2005 Number of support calls closed within the first 24 Hours 45%
    Year 2004 Number of support calls closed within the first 24 Hours 44%
    Year 2003 Number of support calls closed within the first 24 Hours 33%
    Year 2002 Number of support calls closed within the first 24 Hours 32%