Great products are just the beginning
CSI offer unlimited telephone support during office hours to ensure that your query is dealt with efficiently CSI operate a support call logging and tracking system. Your call will be logged and a log number issued immediately. First contact will be made within 2 hours.
Remote Desktop Diagnostics
CSI can access your desktop using the remote assistance tool Netviewer, and provide you with a step by step solution. Trained, knowledgable engineers will provide you with real time solutions to your support question, and will take you through the response in a logical format, ensuring that your fix has been taken through a logical process resulting in a closed call.
Key benefits of support cover:
- Well engineered, comprehensive set of support programs
- Immediate and simplified access to our engineers
- Consistent and reliable support processes
- Rapid turnaround on critical issues and delivery of fixes